When replacing older laundry equipment, today’s store owners have the opportunity to update their operations with the latest, most technologically advanced machines available, while at the same time enhancing the overall customer experience and reputation of their businesses.

This month, a roundtable panel of industry experts – featuring Brian Wallace, president and CEO of the Coin Laundry Association; Raina Bass, sales manager for Whirlpool Corp.; and Brian Grell, president of Eastern Funding – share their thoughts on how replacing older equipment can update your laundromat and boost customer perception of your business.

Specifically, the panelists discuss:

  1. How installing new equipment provides owners with the opportunity to add the most up-to-date controls designed to help manage profitability and provide a user-friendly experience.
  2. That an upgrade in equipment technology typically goes hand-in-hand with an increase in the types of payment options offered to the customer.
  3. How the benefits of an investment in equipment replacement can be further enhanced by making a few smaller investments designed to improve the look and feel of the laundromat.
  4. That a retool is an ideal time to add more convenient customer amenities – such as a wider array of food and beverage options, additional charging stations, upgraded television packages, and more.

View a video of this conversation and discover why new washers and dryers can mean not only an updated laundry business, but also a significant boost in the way customers perceive your laundromat.


Fill out the form below to download the free video:

You will also be added to Maytag Commercial Laundry's contact list to receive communication from their organization. All gathered information is governed by their Privacy Notice

Advertisements placed on the Coin Laundry Association (CLA) websites and magazine platforms are in no way intended as endorsements of the advertised products, services, or related advertiser claims by CLA, the magazine’s owners, affiliated organizations, or the magazine editors. No endorsement of any advertisement is intended or implied by any of these parties. Advertisements, and CLA’s acceptance of advertising, do not influence editorial decisions or content.